I’m happy to report that my first interaction with Apple Developers Technical Support (DTS) was exactly what I needed to help me with the KeyChain APIs. I was completely blocked with those APIs. They are not good APIs nor is the documentation adequate in support of the APIs. It is hard to write good documentation for bad APIs or bad software for that matter.

To break me out of the bind I was in, I decided to use one of my DTS tickets and asked for support. Now in the fairness of full disclosure, I asked for support regarding the KeyChain APIs about 6 weeks before I received the help. But, help was quickly sent my way once I was accepted into the iPhone program. It was like the damn broke. I got accepted into the program and then the DTS support showed up and it was exactly what I needed to keep me moving.

With the help from DTS, my biggest technical concern is now being worked on with success. It will soon be behind me.