Mac OS X Aerochive Data File Location

 ~/Library/Application Support/Aerochive/Aerochive.xml
 ~/Library/Preferences/com.softwareops.Aerochive.plist

The ~ means your user directory, the name with the house icon, that is in every finder window.

Note: If you are backing up data, you must also backup your keychain data files and restore then at the same time.
 ~/Library/Keychains

Windows Aerochive Data File Location

Windows 7

C:\Users\Administrator\AppData\Roaming\SoftwareOps\Aerochive
 or
C:\Users\\AppData\Roaming\SoftwareOps\Aerochive
or
C:\Users\\AppData\\SoftwareOps\Aerochive

If you have XP  I believe the directory is something like
C:\Users\\Application Data\\SoftwareOps\Aerochive

Note: If you don't have Windows set to show hidden files, you will not see the AppData directory or the Application Directory in XP.  You must set Windows to show hidden files here is how.  See the setting Show hidden files, folders and drives. Read More...

Resetting your password when you have chosen to request for your password at the start is an easy, but multi step process. Note: Resetting you password will required deleting all your data.

First, if you don’t have My Eyes Only ask for your password at startup then you can skip to step 4.

1) Delete My Eyes Only off your device, that will wipe the setting of requesting the password at startup
2) In iTunes for your device reselect My Eyes Only so that it will be put back on your device
3) Sync with iTunes and My Eyes Only will return to your device. Read More...

iTunes keeps a backup of all third party data when it syncs, but you needed to properly configure you new iPhone for the data to transfer. Read Apple's instructions here: http://support.apple.com/kb/ht1414

Step 9 is critical, you must select your previous iPhone for its data to be restored to your new iPhone.

Read More...

If you have forgotten your Aerochive password on Windows you will have to start over.

To start over with Aerochive on the PC do the following if you have Windows 7

You must basically start over by deleting all Aerochive files.

To delete the files make it so that Windows shows hidden files and directories then delete this directory:  
C:\Users\Administrator\AppData\Roaming\SoftwareOps\Aerochive
 or
C:\Users\\AppData\Roaming\SoftwareOps\Aerochive
or
C:\Users\\AppData\\SoftwareOps\Aerochive


If you have XP  I believe the directory is something like
C:\Users\\Application Data\\SoftwareOps\Aerochive

The bottom line is you need to find the SoftwareOps directory and delete it.  To find it you must set the setting for show hidden files on.

The you need to manually register your copy of Aerochive.

Using your serial number from the email, launch Aerochive and access the menu item Registration Info under the File menu. That should register it for you.

If you have forgotten your password you can find it in you Key Chain by folowing these instructions.

a) Using Spotlight, in the upper right corner of your screen, search for Keychain Access.  It is an application
b) Launch Keychain Access.  When it starts search for com.softwareops
You should find between 3 and 5 entries.  Double click on them until you find this one. The Account:accesspassword

Then check the Show password and enter your login credentials and you will have the Aerochive password.

Users of many other iPhone applications have reported data loss problems after installing updates, and sadly, My Eyes Only™ is no exception.

This is a rare problem that happens once in 5,000 updates. This is not a but in Software Ops code, but rather a strange bug in iTunes/iPhone OS. Software Ops has written bug reports on this issue and Apple is aware of the problem.

Backup your date with Aerochive

Until Apple fixes this issue, please take the proper steps when updating MEO and if you have a Mac or PC download Aerochive and backup your data.

Here is a procedure you can follow to prevent data losses until Apple has resolved the issue. Note that this procedure works equally well for all iPhone applications, not just My Eyes Only™.

1. Reboot your iPhone or iPod Touch
2. Back up your iPhone by syncing it with iTunes just before you install any update.
3. Disconnect your iPhone and install the update on the device.
4. If you didn’t lose your data, all is fine. If you did lose your data, you can restore it from the backup. But you have to be very careful. When you connect your iPhone to your computer, iTunes automatically overwrites the existing backup with a new one. Since you just lost your data on the device, this will effectively delete your previous backup from iTunes! To prevent this, you need to do the following:

1. Disable automatic syncing for your iPhone in iTunes’ preferences before you connect the iPhone again (iTunes > Preferences > Syncing > Disable automatic syncing for all iPhones and iPods).
2. Connect your iPhone and wait until it appears in iTunes’ sidebar. Since syncing is disabled, iTunes won’t back up your data automatically.
3. Right-click (or control click) on the iPhone and select “Restore from backup”.

There are some reviews of MEO that complain about data loss. These reviews are misdirected at My Eyes Only™.

The problem seems to be related to the iPhone OS or the iTunes app update and sync process. I have confirmed with other developers who have data app that on occasion their customers complain of data loss. MEO customers are not immune to this rare problem. In addition, some customers do not fully understand how iTunes works and the complications of syncing with multiple desktops or wrongly initiating full restores of their devices and getting results they were not ready to accept. Read More...

If you jailbreak your iPhone are at risk of malware that will access your data. Here is an article about a malicious attack.

Jailbraking your iPhone is a risky thing to do if you intend to keep personal information on your device.

Problem: My Eyes Only, ID Lock or MEO Free "Data set, waiting for response"
- On the iPhone: Data sent, waiting on response
- On the bottom of the Aerochive window: Receiving data....

This is a known issue and a fix is in progress. Workaround: Add another item or dummy item anywhere in the app and try a backup. This will get around the issue. Note: It can happen again, because the problem is due to the size of the data that is being transfered to Aerochive.

If Aerochive is getting stuck on “Waiting for Password Validation” on your iPhone or iPod Touch and Aerochive not showing you a device login screen as it should, then check your firewall settings. Read More...

Software Ops has had a number of customers who have lost all the applications and their application data when they have updated to iPhone OS 3.0. This is very troubling and puzzling to us because iTunes will make an automatic backup of all your apps and their date when you sync. But there seems to be a catch....

Here is a link to the details of how iTunes does app backups: http://support.apple.com/kb/HT1766
Everybody should read this in detail.

If you scroll down a bit you will see this section and bullet items:

Creating a Backup Read More...

The backup and restore mechanism is created by Apple and works the same for all iPhone applications. iTunes backs up your data automatically every time you connect your iPhone to your computer. Please note that iTunes will not back up an iPhone that is not configured to sync with that computer.
However there is one problem: If you lose your data (e.g. by removing an application from your iPhone) and connect your iPhone again to your computer, iTunes automatically overwrites the existing backup with a new one. Since you just lost your data on the device, this will effectively delete your previous backup from iTunes! To prevent this, you need to do the following:

1. Disable automatic syncing for your iPhone in iTunes’ preferences before you connect the iPhone again (iTunes > Preferences > Syncing > Disable automatic syncing for all iPhones and iPods).
2. Connect your iPhone and wait until it appears in iTunes’ sidebar. Since syncing is disabled, iTunes won’t back up your data automatically.
3. Click on the Restore button in iTunes and it will take you though the entire Restore process and it will restore the backup of MEO that was last saved during your last sync/backup.
4. When iTunes asks you to select the device to restore from, make sure you select the proper device and don’t create a new device.

During the sync process with iTunes, iTunes takes a backup of MEO and all its data. This is true for all other applications and data on your iPhone or iPod Touch. iTunes only keeps the latest data in case it becomes necessary to restore the data back to your device or a different device in yours was lost or stolen.

Also note that Software Ops is working on an archiving desktop application.

Software Ops has had a number of support emails complaining about totally unrelated problems that I can only describe by paraphrasing; “the UI not working like it should” or “MEO isn’t behaving like I would expect”. I realize my descriptions are not specific, but they do capture the essence of the problems described by customers.

When we get one of these emails and are dumfounded by the problem, we first suggest to the customer they reboot their device by turning in off and then on again. I’m always amazed when I get an email back claiming that fixed the problem. I’m going to stop being amazed and just offer this bit of advice to all who reads this post.

If you are having problems with MEO or your device in general, please reboot and see if the problem still occurs.

Also, I suggest that if you chose to download app updates on your device, please don’t; but if you have to, reboot first.

We added the ability to reset your password in 1.2, but it does more that reset the password; it deletes all the existing data! It has to if you think about it.

If somebody finds your lost iPhone or stole you iPhone, do you want them to simply reset your password and then get access to your data? That’s an easy answer.

A Measure of Last Resort

So if you forget your password, you can start over by doing the following. On any screen you see the button “Delete Password and ALL Information” click it. (This screen shot is on the Password Setting screen and you have to scroll the window to get access to it. The need for scrolling is for protection from an accidental touch.)



Then you will see this Alert:



If you chose to “Delete Password and Info” It will do as it says and you will then see this alert:



Finally it will take you to the Welcome screen and have you select a password when you hit Continue.

A new feature in version 1.2 is a means to recover a forgotten password when you enter a password recovery question and answer to that question. The thing to remember about this feature is that it will not help you recover a password prior to version 1.2 because you could not enter a question and answer until 1.2. This also means you need to take the time to enter a question and answer in version 1.2.

To add a password recovery and answer, go to Settings -> Password Settings and click on the button Change Password and Hint. After you enter your existing password you then are asked to select a new password (the old one will work if you like that password), enter a Hint and then enter a recovery question and answer.

Understand that having a question and answer is like having a second password. Also understand that you are giving a person the ability to figure out your password. That is how Sarah Palin’s email account was hacked. The hacker used the build in Yahoo password recovery question and answer with a bit of social engineering to answer her question and then reset her password. Don’t let that happen to you.

Pick a question that only you can answer.

I broke what bone?
Where did I catch my first fish?
Who was the first girl that kissed me? (This was a blast from the past!)

I've just purchased My Eyes Only but the application doesn't start on my iPhone/iPod touch.
This appears to be a common bug in the iPhone OS. Restart your iPhone twice by switching it completely off and on again (press and hold the Sleep/Wake button for a few seconds until the red slider appears, then drag the slider...)
If it still doesn't work and you haven't entered any to-dos yet, try re-installing My Eyes Only™.

Please note that by re-installing the app all your encrypted data will be lost.

1. Remove My Eyes Only™ from your iTunes Library. All downloaded apps are listed in "Applications".
2. Remove My Eyes Only™ from your iPhone. Touch and hold the My Eyes Only™ icon on the home screen until the icons start to wiggle. Tap the "x" in the corner of the My Eyes Only™ icon. Tap Delete to remove the application and all of its data from your iPhone. Then press the Home button.

To re-download the application to your iPhone, iPod touch, or computer:

1. Make sure you are signed in with the same account used for the original purchase.
2. Locate My Eyes Only™ on the App Store and click the "Buy app" button or tap the price on the device.
3. A dialog will appear: "You have already purchased this item. To download it again for free, select OK." Click OK to continue with the download.